:root{--bg:#0a0d13;--bg2:#0f131b;--card:#131824;--card-hover:#171d2b;--border:#1f2736;--border-hi:#2c3a52;--text:#e8ecf4;--muted:#8b95a8;--dim:#5c6577;--teal:#2e9cb0;--teal-soft:rgba(46,156,176,.14);--green:#34c584;--amber:#e8a33d;--red:#e05666;--purple:#8b7cf6;--radius:14px}*{box-sizing:border-box;margin:0;padding:0}html{color-scheme:dark}body{font-family:-apple-system,Inter,Segoe UI,Roboto,sans-serif;background:radial-gradient(1200px 500px at 70% -10%,rgba(46,156,176,.07),transparent 60%),var(--bg);color:var(--text);min-height:100vh;display:flex;flex-direction:column}a{color:var(--teal);text-decoration:none;transition:color .15s}a:hover{color:#4fc3d6}main{max-width:1180px;width:100%;margin:0 auto;padding:28px 20px;flex:1 1}.topnav{display:flex;gap:4px;align-items:center;padding:12px 24px;background:rgba(15,19,27,.85);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border-bottom:1px solid var(--border);position:-webkit-sticky;position:sticky;top:0;z-index:40}.brand-logo{height:32px;width:auto;margin-right:24px}.topnav a{color:var(--muted);font-size:14px;font-weight:500;padding:8px 14px;border-radius:8px;transition:all .15s}.topnav a:hover{color:var(--text);background:var(--teal-soft)}h1{font-size:22px;font-weight:700;letter-spacing:-.02em;margin-bottom:18px}h2{font-size:13px;font-weight:600;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);margin:28px 0 12px}.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));grid-gap:14px;gap:14px;margin:4px 0 8px}.card{background:linear-gradient(160deg,var(--card),var(--bg2));border:1px solid var(--border);border-radius:var(--radius);padding:18px;position:relative;overflow:hidden;transition:border-color .2s,transform .15s}.card:hover{border-color:var(--border-hi);transform:translateY(-1px)}.card:before{content:"";position:absolute;top:0;left:0;right:0;height:2px;background:linear-gradient(90deg,var(--teal),transparent 70%);opacity:.7}.card .num{font-size:30px;font-weight:800;letter-spacing:-.03em}.card .lbl{font-size:12px;color:var(--muted);margin-top:6px;font-weight:500}.card .ico{position:absolute;top:14px;right:14px;font-size:18px;opacity:.5}.panel{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);padding:20px;margin-bottom:18px}table{width:100%;border-collapse:collapse;font-size:14px}td,th{text-align:left;padding:11px 12px;border-bottom:1px solid var(--border)}th{color:var(--dim);font-weight:600;font-size:11px;text-transform:uppercase;letter-spacing:.06em}tbody tr{transition:background .1s}tbody tr:hover td{background:var(--card-hover)}tbody tr:last-child td{border-bottom:none}.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 11px;border-radius:20px;font-size:11px;font-weight:600;letter-spacing:.02em}.badge:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.b-active{background:rgba(52,197,132,.12);color:var(--green)}.b-paused{background:rgba(232,163,61,.12);color:var(--amber)}.b-routed{background:var(--teal-soft);color:var(--teal)}.b-closed{background:rgba(140,148,166,.1);color:var(--muted)}.chat{display:flex;flex-direction:column;gap:10px;background:var(--bg2);border:1px solid var(--border);border-radius:var(--radius);padding:20px;max-height:58vh;overflow-y:auto;margin-bottom:16px}.msg{max-width:70%;padding:10px 14px;border-radius:14px;font-size:14px;line-height:1.45;white-space:pre-wrap}.m-in{background:#1c2331;align-self:flex-start;border-bottom-left-radius:4px}.m-out{background:linear-gradient(150deg,#14483f,#123a34)}.m-adm,.m-out{align-self:flex-end;border-bottom-right-radius:4px}.m-adm{background:linear-gradient(150deg,#3b2f6e,#322a56)}.meta{font-size:10px;color:var(--dim);margin-top:5px}.meta a{font-weight:600}.row{display:flex;gap:10px;margin-bottom:14px;flex-wrap:wrap;align-items:center}button,input,select,textarea{background:var(--card);color:var(--text);border:1px solid var(--border);border-radius:10px;padding:10px 14px;font-size:14px;font-family:inherit;transition:border-color .15s}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--teal)}textarea{width:100%;min-height:74px;resize:vertical}button{cursor:pointer;font-weight:500}button:hover{border-color:var(--border-hi)}button.primary{background:linear-gradient(160deg,var(--teal),#22809a);border-color:transparent;font-weight:600;color:#fff}button.primary:hover{filter:brightness(1.1)}.bars{display:flex;align-items:flex-end;gap:8px;height:150px;padding:26px 4px 22px}.bar{flex:1 1;min-height:4px;position:relative;background:linear-gradient(180deg,var(--teal),rgba(46,156,176,.35));border-radius:6px 6px 2px 2px;transition:filter .15s}.bar:hover{filter:brightness(1.25)}.bar span{top:-20px;font-size:11px;font-weight:700;color:var(--text)}.bar em,.bar span{position:absolute;left:0;right:0;text-align:center}.bar em{bottom:-20px;font-size:9px;color:var(--dim);font-style:normal}.modal-bg{position:fixed;inset:0;background:rgba(4,6,10,.7);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:50}.modal{background:var(--card);border:1px solid var(--border-hi);border-radius:16px;padding:24px;width:min(580px,92vw);box-shadow:0 24px 60px rgba(0,0,0,.5)}.login-box{max-width:340px;margin:16vh auto;display:flex;flex-direction:column;gap:14px;text-align:center}.login-box img{height:52px;width:auto;margin:0 auto 8px}.footer{text-align:center;padding:26px 16px 22px;font-size:12px;color:var(--dim);border-top:1px solid var(--border);margin-top:44px}.footer a{color:var(--teal);font-weight:600}.live-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--green);margin-left:10px;animation:pulse 1.6s ease-in-out infinite;vertical-align:middle}@keyframes pulse{0%,to{opacity:1;box-shadow:0 0 0 0 rgba(52,197,132,.5)}50%{opacity:.6;box-shadow:0 0 0 5px rgba(52,197,132,0)}}